Contacts
Questions about your account, a payment, verification or a game? Customer Support is the fastest route. Use the form below or write to us directly.
Send us a message
We reply to the e-mail address you give here. If your question is about a specific transaction, include its reference. We aim to acknowledge enquiries within 24 hours.
Contact details
Ellipse Entertainment Limited
First Floor, St Anne's House
Alderney GY9 3UF
Channel Islands
Customer Support
support@mhighflyercasino.com
Support covers accounts, verification, deposits, withdrawals, games and technical issues.
Response times
We aim to acknowledge customer enquiries within 24 hours and provide a substantive response as soon as reasonably practicable. More complex account, payment or regulatory matters may require additional time, and we will keep you updated while they are open.
Privacy Officer
privacy@mhighflyercasino.com
Access requests, corrections, withdrawal of consent and privacy complaints. See the Privacy Policy.
Regulator
Alcohol and Gaming Commission of Ontario (AGCO)
Internet Gaming Operator Registration OPIG1241860
Before you write
A lot of common questions are answered already:
- FAQ — age, location, verification, payments and limits.
- How It Works — the full journey, step by step.
- How to Play — how each type of game works.
- Responsible Gambling — limits, breaks and self-exclusion.
Complaints are handled as set out in section 20 of the Terms and Conditions.
Complaints and escalation
1. Write to us. Send the complaint to support@mhighflyercasino.com with your account e-mail address, the date and time, and any reference number. We acknowledge it within 24 hours, investigate, and give you a written outcome with our reasons.
2. Internal review. If you are not satisfied with that outcome, ask for it to be reviewed internally. The review is carried out by someone who was not involved in the original decision.
3. iGaming Ontario (iGO). If the complaint is still unresolved after the internal review, you may raise it with iGaming Ontario, which conducts and manages the regulated iGaming market this site operates in. Contact details are published at igamingontario.ca.
4. The regulator. If the matter remains unresolved, you may raise it with the Alcohol and Gaming Commission of Ontario (AGCO) at agco.ca.
What the AGCO does — and does not do. The AGCO regulates operators and enforces the Registrar's Standards. It is not a court and does not act as an advocate for individual players or order refunds on their behalf. Escalating to it is about operator conduct, not about re-running a settled game round.
Privacy complaints follow a separate route, through the Privacy Officer above and then the Office of the Privacy Commissioner of Canada — see the Privacy Policy.
Support with gambling
ConnexOntario
1-866-531-2600 — Available 24/7
Free, confidential support and referral across Ontario.
Play responsibly
19+. You must be physically located in Ontario to play. Please play responsibly.
1-866-531-2600
· Available 24/7 · text 247247